Operations Representative - Remote

Overview

The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact for clients’ brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skills sets and expertise for the next level.

In Short

• Manage daily execution of customer shipments including rating, routing, booking, and tendering.
• Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients.
• Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time.
• Serve as the primary point of contact for shipment-level updates, providing timely and accurate information.
• Proactively notify customers of delays, exceptions, and resolution plans.
• Coordinate load recovery in the event of a fall-off, delay, or service failure.
• Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates.
• Support claims and billing discrepancy resolution within defined SLAs.
• Build trust with customers by responding quickly and communicating clearly.
• Takes ownership of daily execution tasks and customer service commitments.

Requirements

• 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred.
• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Strong communication skills with the ability to provide professional customer service.
• Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge of LTL, truckload, and multimodal freight solutions preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.

Benefits

• Remote mode of work.
• 10+ business days of paid time off.
• Team building and corporate events.
• Equipment provided.
• A supportive team.