Account Manager (AI & AR) - Remote

Overview

ZAUBAR transforms how people experience the world – with AI-powered Augmented Reality. Our SaaS platform empowers brands and organizations in tourism, education, and entertainment to create immersive, location-based AR experiences. At the center is our Spatial Agent – an AI-AR guide that tells stories, interacts, and brings places to life.

As an Account Manager (AI & AR), you are the interface between our customers and our team. You will support our partners after contract signing, ensure their success, and continuously develop the collaboration. Your goal: build long-term customer relationships, create value, and unlock growth potential.

In Short

• Maintain customer relationships – Direct contact for our customers: from onboarding to ongoing support and strategic developments.
• Guide projects – Ensure customers successfully use our platform – with training, demos, and close communication.
• Upselling & Cross-Selling – Identify additional potentials, advise customers, and place suitable extensions.
• Measure success – Analyze usage and results, gather feedback, and suggest optimizations.
• Event presence – Represent customers at conferences, workshops, and industry events, and expand networks.
• Bridge to the team – Work closely with Sales, Marketing, and Product Development to communicate customer needs and requirements.
• Strategic consulting – Inspire customers on how to tell new stories and explore markets with AR and AI.

Requirements

• Customer orientation – You are empathetic, service-oriented, and able to build trust and establish long-term relationships.
• Strong communication skills – Fluent in German and English, confident in presentations, skilled in negotiations, and persuasive in workshops.
• Experience – Professional experience in Account Management, Customer Success, or Sales – ideally in the SaaS or tech environment.
• Storytelling talent – You can convey complex technologies in an understandable and exciting way.
• Tech affinity – Enthusiasm for AR/VR, AI, and digital innovations; proficient in Microsoft Office and common CRM systems (e.g., HubSpot, Pipedrive, Salesforce).
• Structure & Drive – You organize yourself independently, never lose track, and think solution-oriented.

Benefits

• Direct impact – Your work shapes the success of our customers and our growth.
• Flat hierarchies – Your ideas and initiatives are heard.
• Team spirit – Regular team events like AR scavenger hunts, bike tours, or parties.
• Flexibility – Results matter more than presence – work in a way that suits you best.
• Berlin office – Creative workspace in the heart of the city, with coffee and tea flat rate.
• State-of-the-art technology – Work with cutting-edge AR and AI platforms.
• Career perspective – Grow with us, develop further, and take on more responsibility in the medium term.