Customer Success Manager - Remote

Overview

Zafran is looking for an experienced and highly motivated Customer Success Manager to join our team. The ideal candidate will be passionate about ensuring customer satisfaction, driving renewals, and fostering long-term relationships. This role is critical in managing customer accounts, understanding their needs, and ensuring they achieve maximum value from our solutions.

In Short

• Develop and maintain strong relationships with customers, acting as their primary point of contact post-sales.
• Understand customer goals and challenges to provide tailored support and solutions.
• Ensure that a plan is in place with each customer for deployment, onboarding, and expanded use of the Zafran platform.
• Monitor customer health metrics and proactively address any issues or concerns.
• Manage customer accounts, ensuring timely renewals and identifying upsell opportunities.
• Gather customer feedback and collaborate with internal teams to inform product development and improvements.
• Collaborate with the technical support and engineering teams to resolve complex customer issues.

Requirements

• 4+ years of experience in customer success, account management, or a related role, preferably in the cybersecurity or technology sector.
• Proven track record of managing and growing customer accounts.
• Proven experience working with SaaS applications, ideally in a customer-facing role.
• Ability to manage multiple customer accounts and projects simultaneously.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Excellent problem-solving and analytical skills.
• 2+ years of work experience with Cybersecurity.

Benefits

• Opportunity to work in a fast-growing company backed by marquee investors.
• Be part of a groundbreaking approach in cybersecurity.
• Work with some of the largest and most security-conscious organizations in the world.