Senior Service Delivery Manager - Remote

Overview

The Senior Service Delivery Manager plays a crucial role in managing multiple projects and fostering relationships with clients while ensuring the growth and performance of assigned teams.

In Short

• Lead multifaceted teams to achieve financial and delivery goals.
• Provide coaching and performance feedback to team leaders.
• Manage daily financial and delivery dynamics of projects.
• Ensure projects are executed consistently to meet standards.
• Build yearly business plans with customers.
• Support the implementation of internal programs and training.
• Collaborate with marketing to create impactful content.
• Occasional travel for client meetings and industry events.
• Monitor work hours for multiple projects.
• Detect new technology trends for client needs.

Requirements

• Bachelor’s or higher degree in computer science or equivalent.
• 10+ years of experience in software and systems delivery.
• 4+ years of experience in team and project management.
• 3+ years managing staff augmentation projects.
• Proficiency in English and Spanish.
• Experience with modern frameworks (.NET, React, etc.).
• 3+ years in release management processes and CI/CD.
• Certifications in Program, Product, or Project Management.
• Willingness to travel as necessary.

Benefits

• Dynamic and supportive work environment.
• Opportunities for professional growth.
• Be part of a leading company in digital transformation.
• Fully remote culture.