Operations Manager - Remote

Overview

We are looking for you as an Operations Manager in our headquarters in Munich, Berlin, or Halle, or also nationwide remote in a hybrid model.

In Short

• Responsible for a customer service project for a well-known client, managing operational and process aspects.
• Lead up to 5 team leads, each managing up to 25 freelancers.
• Act as the primary contact for clients, implementing their individual requirements into our processes.
• Ensure high-quality execution in close coordination with team leads.
• Motivate remote customer care teams to achieve high performance.
• Analyze relevant KPIs and implement timely optimizations.
• Manage all stakeholders for positive outcomes and smooth process flows.
• Implement proactive process improvements.
• Work closely with the Operations Management team.
• Possibility of working in a flexible hybrid model.

Requirements

• Completed training and management or project management experience, ideally in the contact center environment.
• Understanding of client and call center agent needs, able to act on equal footing.
• Strong communication skills in German.
• High quality standards, structured, and flexible in changing situations.
• Confident and self-assured demeanor, able to work in cross-functional and intercultural teams.

Benefits

• 30 days of vacation.
• Job allowance (69 € per month).
• Monthly funded Givve Card (50 €).
• Discounts via Corporate Benefits.
• Possibility of JobRad leasing.
• Contributions to retirement plans.
• Exciting team and company events.
• Flexible and hybrid working model.
• Opportunity to work remotely within the EU for 2 weeks a year.
• Freedom and trust to shape the future of work.