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Operations Manager - Dutch Speaking - Remote

Posted Yesterday
Project Management
Full Time
Germany

Overview

As an Operations Manager - Dutch speaking, you will be responsible for a customer service project for a Dutch client in the telecom sector, managing both operational and strategic aspects and leading up to 5 team leads with teams of up to 25 freelancers.

In Short

  • Act as the point of contact for clients, planning and implementing strategic projects.
  • Analyze data to optimize project status and make informed decisions.
  • Recruit and coach new team leads, motivating your teams to excel.
  • Collaborate closely with stakeholders to improve project performance.
  • Integrate innovative solutions and technology trends into projects.

Requirements

  • Experience in project management and client handling.
  • Analytical skills with a focus on KPIs and data-driven decisions.
  • Leadership experience with the ability to manage remote teams.
  • Fluency in Dutch, German, and English with strong communication skills.
  • Interest in technology and AI for project efficiency.

Benefits

  • 30 days of vacation and a job allowance of €69/month.
  • Monthly Givve card with €50 credit.
  • Discounts via Corporate Benefits.
  • Possibility of JobRad leasing and retirement plan contributions.
  • Participation in team and company events.
Yoummday logo

Yoummday

Yoummday is a dynamic and innovative company based in Germany, specializing in customer service solutions. With a focus on operational excellence, Yoummday manages customer service projects for well-known clients, leveraging a hybrid work model that allows for flexibility and remote collaboration. The company prides itself on fostering an open and authentic culture, where team members are encouraged to make bold decisions and explore new paths for sustainable success. Yoummday values leadership, coaching, and a results-oriented approach, aiming to maximize customer satisfaction and sales performance through effective project and stakeholder management.

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