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HVAC Product Technical Support - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

As a member of the Johnson Controls team, you will provide detailed technical support for HVAC Ducted customers, ensuring effective communication and resolution of customer issues.

In Short

  • Provide technical support for HVAC products via call center.
  • Handle warranty disputes and financial reviews.
  • Act as a liaison between various product teams.
  • Monitor customer activity and implement warranty reduction efforts.
  • Resolve customer complaints effectively and timely.
  • Support job site technical needs as required.
  • Collaborate in a team environment focused on safety and quality.
  • Participate in ongoing training and development opportunities.
  • Utilize technical knowledge in controls, refrigeration, and heating operations.
  • Maintain professionalism in communication and organization.

Requirements

  • Technical Degree or equivalent experience.
  • 3-5 years of experience in product service.
  • Proficiency in a Windows operating environment.
  • Experience with Microsoft Office and AS400.
  • Strong interpersonal and decision-making skills.
  • Effective communication and organizational abilities.

Benefits

  • Competitive salary.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package including 401K, medical, dental, and vision care.
  • On-the-job training opportunities.
  • Collaborative team environment.
  • Commitment to employee wellbeing.

Y.I.C

York International Corp

York International Corp, a subsidiary of Johnson Controls, specializes in the manufacturing and servicing of industrial refrigeration systems on a global scale. With a focus on innovative solutions, the company offers a comprehensive range of products including CO2 cascade and ammonia components, compressor packages, pressure vessels, and control systems. Committed to enhancing building intelligence, York International Corp aims to create smarter, safer, and more efficient environments for various industries, particularly in the food and beverage sector. The company prides itself on a collaborative team culture, extensive training opportunities, and a strong dedication to safety and employee well-being.

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