HVAC Product Technical Support - Remote

Overview

As a member of the Johnson Controls team, you will provide detailed technical support for HVAC Ducted customers, ensuring effective communication and resolution of customer issues.

In Short

• Provide technical support for HVAC products via call center.
• Handle warranty disputes and financial reviews.
• Act as a liaison between various product teams.
• Monitor customer activity and implement warranty reduction efforts.
• Resolve customer complaints effectively and timely.
• Support job site technical needs as required.
• Collaborate in a team environment focused on safety and quality.
• Participate in ongoing training and development opportunities.
• Utilize technical knowledge in controls, refrigeration, and heating operations.
• Maintain professionalism in communication and organization.

Requirements

• Technical Degree or equivalent experience.
• 3-5 years of experience in product service.
• Proficiency in a Windows operating environment.
• Experience with Microsoft Office and AS400.
• Strong interpersonal and decision-making skills.
• Effective communication and organizational abilities.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job training opportunities.
• Collaborative team environment.
• Commitment to employee wellbeing.