HVAC Technical Support Specialist - Remote

Overview

The HVAC Technical Support Specialist at Bathica Corporation provides expert assistance to customers, technicians, and internal teams by troubleshooting HVAC (Ducted & Non-Ducted Heat Pump Systems), offering guidance on installation and maintenance, and ensuring customer satisfaction through effective problem-solving.

In Short

• Provide remote support via phone, email, and chat to diagnose and resolve HVAC system issues.
• Guide customers and technicians through system troubleshooting, repairs, and maintenance.
• Assist with warranty claims, returns, and replacement parts identification.
• Offer guidance on HVAC system installation, configuration, and best practices.
• Provide recommendations for proper maintenance to ensure system efficiency and longevity.
• Respond to customer inquiries professionally and promptly.
• Conduct training sessions or webinars for customers and technicians on system functionality and troubleshooting.
• Work closely with internal teams to address product issues and improvements.
• Stay updated on new HVAC technologies, product updates, and industry trends.
• Participate in training programs and factory visits to enhance technical expertise.

Requirements

• Strong knowledge of HVAC systems, troubleshooting, and repair techniques.
• Excellent communication and problem-solving skills.
• Ability to interpret technical manuals, wiring diagrams, and schematics.
• Experience with CRM or ticketing systems for tracking customer interactions.
• Minimum 4 years of field experience.
• Certifications (e.g., EPA 608, NATE, Red Seal) are a plus.

Benefits

• Great mentors and on-the-job training.
• Growth potential with competitive salary, benefits, and profit sharing.
• A career with a solid, stable company with strong core values.
• Participation in our pension plan with employer contributions.
• Work-life balance and flex time.