Product Support Specialist I - Remote

Overview

The Product Support Specialist I role at Xplor focuses on providing exceptional support to field service professionals by handling customer inquiries related to software products.

In Short

• Join the Field Services vertical to support customers globally.
• Handle inquiries via chat, phone, and email.
• Enhance customer experience through problem-solving.
• Work closely with the Product team for software improvements.
• Lead online troubleshooting sessions with customers.
• Log customer interactions and issues accurately.
• Identify opportunities for process improvements.
• Support colleagues and assist with special projects.
• Adhere to company policies and meet performance metrics.
• Work remotely with flexible scheduling.

Requirements

• 2 years of technical and customer support experience.
• Proficiency in Microsoft Office.
• Experience with QuickBooks and Salesforce is a plus.
• Strong written and verbal communication skills.
• Analytical and data-oriented problem-solving skills.
• Patience and empathy in customer interactions.
• Tech-savvy with a willingness to learn.
• Ability to work independently and manage time effectively.
• Experience in a remote work environment.

Benefits

• 12 weeks of paid parental leave.
• 3 extra days off for volunteering.
• Access to free mental health support.
• Flexible working arrangements.
• Commitment to diversity and inclusion initiatives.