Mechanical Engineer - Technical Account Manager - Remote

Overview

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

In Short

• Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs).
• TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams.
• This role is a unique blend of customer engagement, technical expertise, and operational execution.
• TAMs will report into Operations but will work closely with Sales to drive growth and ensure customer satisfaction.
• Spend 2 days per week onsite at customer and partner locations.
• Collaborate closely with customer engineers on Design for Manufacturing (DFM).
• Ensure orders are directed to the most qualified manufacturers.
• Conduct monthly on-site audits of manufacturing partners.
• Partner with Enterprise Sales Executives to drive account growth.
• Provide technical expertise and support during the sales process.

Requirements

• Bachelor's degree in Mechanical Engineering is required.
• 5+ years of experience in a customer-facing technical role.
• Strong understanding of manufacturing processes and DFM principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to travel to customer and partner sites 2 days a week.
• Experience with CRM systems such as Salesforce.
• Proficiency in Google Suite and Microsoft Office Suite.
• Experience in the aerospace industry is a plus.

Benefits

• Opportunity to join a dynamic and growing company.
• Work at the forefront of digital manufacturing.
• Be part of a team that values diversity, equity, inclusion, and belonging.
• Equal opportunity employer.