Onboarding Specialist (Small Business Customers) - Remote

Overview

We are looking for an enthusiastic and customer-focused Onboarding Specialist to join our Asia Sales team. You will support our Small Business (SMB) customers in Hong Kong, ensuring successful conversions, onboarding, and product adoption.

In Short

• Guide new users through initial product interactions
• Drive customer conversion, retention, and advocacy
• Implement process improvements for effective customer interactions
• Leverage data insights for personalized customer experiences
• Explain core product features and their value to customers
• Administer test-and-learn projects at various customer journey stages
• Collaborate with internal teams to optimize customer experience
• Deliver presentations to partners and organizations
• Assist customers with technical questions and direct them to resources
• Achieve conversion and retention targets aligned with growth goals

Requirements

• Prior experience in a customer-facing role in a SaaS company
• Ability to speak Cantonese for communication with Hong Kong businesses
• Clear verbal and written communication skills
• Customer-focused mindset
• Team player attitude for cross-functional collaboration
• Strong ownership and follow-through on tasks
• Grit and openness to innovate and improve processes
• Human-centered design mindset to create exceptional customer experiences

Benefits

• Opportunity to work in a fast-growing company
• Engage with a diverse team across Asia
• Contribute to building a stronger economy for small businesses
• Professional development opportunities
• Flexible working arrangements