Installation Specialist - Remote

Overview

The Installation Specialist at Cencora plays a crucial role in directing workflow and ensuring the successful implementation of customer-facing technology solutions, while also providing technical expertise and support.

In Short

• Direct workflow and monitor performance of associates in customer implementation.
• Ensure accurate and timely deliveries of technology installations.
• Provide technical expertise and support at customer sites.
• Maintain and troubleshoot computer-based systems.
• Conduct application training for associates and customers.
• Manage customer product implementation projects.
• Facilitate classroom training and product presentations.
• Communicate effectively with customers to manage expectations.
• Adhere to project reporting standards and documentation.
• Work extended hours as needed to meet objectives.

Requirements

• 1+ years of experience in tech, installation, or troubleshooting.
• 3+ years of customer service experience.
• Strong knowledge of operating systems and networking technologies.
• Excellent communication skills, both oral and written.
• Strong analytical skills and attention to detail.
• Ability to manage customer expectations effectively.
• Self-discipline and ability to prioritize workload.
• Good teamwork and interpersonal skills.
• Advanced knowledge of Cencora's customer systems applications.
• Ability to blend creativity and problem-solving skills.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup dependent care.
• Adoption assistance and infertility coverage.
• Paid parental and caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture that supports team members’ wellness.
• Equal employment opportunity and non-discrimination policies.
• Reasonable accommodations for individuals with disabilities.
• Commitment to personal growth and team member support.