Electrical Installation Specialist - Remote

Overview

The Electrical Installation Specialist (EIS) is responsible for providing remote support and troubleshooting assistance for ongoing onboarding projects, ensuring effective communication with both internal and external stakeholders.

In Short

• First point of contact for installation and troubleshooting questions.
• Primarily provides remote support to onsite electrical engineers.
• Manages incoming requests through 24/7 support channels.
• Tracks outstanding troubleshooting tickets.
• Responsible for improving installation documentation and processes.
• Works with a team to enhance customer service for UK clients.
• Engages with Strategic Account Executives and Customer Success managers.
• Focuses on reducing energy waste and enhancing efficiency.
• Collaborates with technical experts in the field.
• Part of a company dedicated to technological innovation.

Requirements

• Experience in electrical installation or related field.
• Strong troubleshooting skills.
• Excellent communication abilities.
• Proficiency in documentation and data management.
• Ability to work collaboratively in a team environment.
• Interest in energy efficiency and AI technologies.
• Customer service orientation.
• Flexibility to manage multiple requests.

Benefits

• Opportunity to work in a leading technology company.
• Engagement in innovative projects aimed at reducing global energy consumption.
• Supportive team environment.
• Potential for career growth within the organization.
• Access to continuous learning and professional development.