UK Customer Onboarding Manager - Remote

Overview

The UK Customer Onboarding Manager at Samotics is responsible for managing priority accounts and ensuring the successful onboarding of clients with the SAM4 hardware.

In Short

• Manage onboarding activities for priority accounts.
• Work with clients and framework installers for efficient hardware installation.
• Drive right first-time installations for early benefits.
• Collaborate with Strategic Account Executives and Customer Success Managers.
• Ensure world-class customer service for UK clients.
• Part of a dedicated onboarding team within the UK business.
• Focus on reducing energy waste and preventing pollution.
• Utilize AI-driven solutions for industrial companies.
• Contribute to the mission of reducing global energy consumption.
• Engage with clients throughout the onboarding process.

Requirements

• Experience in customer onboarding or client management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with technical teams.
• Knowledge of technical installations is a plus.
• Problem-solving skills to address client needs.
• Ability to manage multiple accounts effectively.
• Commitment to customer satisfaction and service excellence.
• Understanding of energy efficiency solutions is advantageous.
• Proactive approach to driving installation success.
• Willingness to travel within the UK as needed.

Benefits

• Opportunity to work with innovative AI-driven solutions.
• Contribute to sustainability and energy efficiency goals.
• Collaborative and supportive team environment.
• Career development opportunities within the company.
• Competitive salary and benefits package.
• Engaging work that makes a difference in the industry.
• Flexible working conditions.
• Access to training and professional development.
• Work with a passionate team focused on customer success.
• Be part of a mission-driven organization.