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Technical Customer Success Manager (Founding Team) - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

The Technical Customer Success Manager will ensure a smooth and reliable experience for customers while managing a diverse customer base in a remote setting.

In Short

  • Serve as the primary point of contact for a large portfolio of customers.
  • Own the end-to-end customer experience across hundreds of accounts.
  • Deliver high-touch experiences and act as a problem solver.
  • Develop and own repeatable workflows for self-service.
  • Collaborate with product and sales teams on strategy and execution.
  • Act as an external-facing technical program manager.
  • Represent the voice of the customer internally.
  • Drive adoption and continuous improvement.
  • Navigate product questions confidently.
  • Help define what scaled success looks like at XBOW.

Requirements

  • Experience in a technical customer-facing role at a SaaS or cybersecurity startup.
  • Familiarity with application security or developer tools.
  • Background in technical program management or scaled customer success.
  • Ability to perform product demos and customer training sessions.
  • Experience with automation and support tooling.

Benefits

  • Competitive salary and equity package.
  • Help customers succeed with AI-driven security.
  • Shape customer success delivery in a high-volume environment.
  • Join a mission-driven team defining the future of security.
XBOW logo

XBOW

XBOW is at the forefront of cybersecurity innovation, pioneering the development of the world's first autonomous pentester powered by artificial intelligence. As a transformative force in the secure development lifecycle, XBOW leverages AI to enhance offensive security, enabling security teams to proactively identify and address vulnerabilities at unprecedented speeds. Backed by Sequoia Capital and a team that includes the creators of GitHub Copilot, XBOW is committed to redefining how organizations protect their software systems against increasingly sophisticated cyber threats. With a mission to outsmart bad actors before they strike, XBOW is shaping the future of cybersecurity through its cutting-edge technology and a focus on responsible vulnerability disclosure.

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