Account Manager - APAC - Remote

Overview

The Account Manager - APAC role is an integral part of the Customer Success Team and will be responsible for managing an assigned portfolio of high net worth customer accounts at Xapo Bank.

In Short

• Originate, onboard and maintain HNW customer relationships in the APAC region.
• Understand customers' needs and formulate appropriate solutions.
• Act as an escalation point for Customer Success Advisors.
• Attend regional events to promote the Xapo brand.
• Monitor customers' portfolios and provide timely updates.
• Be an expert in Xapo products and perform regular reviews.
• Perform tasks in accordance with regulatory and compliance requirements.
• Achieve KPIs/targets aligned with team objectives.
• Provide product demonstrations to prospects and customers.
• Work alongside the team to increase customer base and cross-selling opportunities.
• Keep up-to-date with advancements in crypto and traditional finance industries.

Requirements

• Fluent in English and Mandarin.
• 5+ years of customer-facing banking experience.
• Exposure to the crypto markets.
• Track record of managing relationships in financial services.
• Confidence in conducting meetings and handling inquiries.
• Strong regional network in the financial services sector.
• Understanding of fiat payment rails and stablecoins.

Benefits

• Shape the future through cutting-edge technology.
• Great work-life balance with flexible scheduling.
• Opportunity for individual learning and development.