Air Services Customer Care-Ticketing Agent - Remote

Overview

The Air Services Customer Care-Ticketing Agent will play a crucial role in supporting members with their airline ticketing needs, leveraging expertise in customer service and airline regulations.

In Short

• Assist members with air transactions using the air booking tool.
• Provide support and training for online tools and bookings.
• Handle complex air travel transactions like exchanges and refunds.
• Advise on fare rules, penalties, and schedule changes.
• Adhere to company procedures in ticketing and accuracy.
• Monitor and resolve support requests via chat, email, and phone.
• Review international itineraries and manage commission contracts.
• Assist back office with daily report discrepancies.
• Stay updated on airline procedures and regulations.

Requirements

• Experience in customer service and airline ticketing.
• Knowledge of fare rules and industry regulations.
• Strong communication skills for member support.
• Ability to handle complex transactions efficiently.
• Proficiency in using booking tools and technology.

Benefits

• Opportunity to work with a dynamic team in the travel industry.
• Contribution to the growth and success of WorldVia.
• Equal employment opportunities and a commitment to diversity.