Financial Advocate/Senior Client Operations Associate - Remote

Overview

We are seeking a client-focused, driven professional with financial services experience to bring their expertise and enthusiasm to our growing, collaborative team. At WORLD Investment Advisors, we’re redefining client success by offering innovative financial guidance through our proprietary SMARTMap® Financial Wellness platform.

In Short

• Provide personalized support to participants on their financial journeys.
• Leverage tools and resources from the SMARTMap® Financial Wellness program.
• Assist clients with enrollment in SMARTMap® Financial Wellness program tools.
• Manage participant interactions in Salesforce.
• Guide transactional requests such as account changes and withdrawals.
• Provide personalized advice on budgeting and debt management.
• Conduct outbound calls for Foundational Planning.
• Collaborate with various departments to fulfill client requests.
• Promote positive participant behaviors in savings and financial wellness.
• Work in a team-oriented environment to support clients.

Requirements

• FINRA licenses (Series 65 or 63/6) are highly encouraged.
• BA/BS degree from an accredited university preferred.
• 1-3 years of experience in customer service or operations support.
• Bilingual in Spanish preferred but not required.
• Superb verbal and written communication skills.
• Familiarity with Microsoft Office Suite and Salesforce.
• Strong attention to detail and ability to work under pressure.
• Ability to work independently and in a team environment.
• Emotional intelligence and empathy are essential.

Benefits

• 401(k) with Employer Match.
• Health, Dental & Vision Insurance.
• Generous Paid Time Off Policy.
• Mental Health Days.
• Flexible Spending Account (FSA).
• Healthy Work/Life Balance.
• Maternity/Paternity Leave Policy.
• Bonus program based on performance.
• Professional growth opportunities.
• Team building and wellness activities.