Commercial Lines Service Manager - Remote

Overview

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

In Short

• Supports Division Service Leader and Unit Leader in operational effectiveness.
• Primary service contact for clients ensuring satisfaction.
• Develops relationships with leadership and stakeholders.
• Drives utilization of KPIs to measure and report results.
• Oversees client experience delivery model.
• Motivates and develops a high-performance team.
• Remains current with industry developments.
• Manages a complex book of business.
• Acts as primary contact between clients and trading partners.
• Ensures timely delivery of client service plans.

Requirements

• 7+ years experience in Commercial Property & Casualty.
• Must hold state Property & Casualty insurance license.
• Strong written, oral, and interpersonal communication skills.
• Proficient in Excel, Word, and other MS Office products.
• Strong problem solving and critical thinking skills.
• Ability to work in a fast-paced environment.
• Ability to carry out complex tasks with many variables.
• Maintain effective relationships with clients and co-workers.
• Keep informed regarding industry information and new products.
• Ability to work in a team environment.

Benefits

• Opportunities for professional development.
• Supportive and inclusive work environment.
• Access to a wide range of insurance products.
• Collaborative team culture.
• Competitive compensation package.