Customer Experience & Retention Specialist - Remote

Overview

The Customer Experience & Retention Specialist will focus on enhancing customer relationships and ensuring satisfaction through effective complaint resolution and scheduling coordination.

In Short

• Handle last-minute scheduling changes and cancellations.
• Resolve customer complaints with empathy and professionalism.
• Identify opportunities to retain clients through personalized interactions.
• Collaborate with internal teams for operational efficiency.
• Document customer feedback for continuous improvement.
• Ensure genuine and solution-oriented communication.
• Work full-time, Monday to Friday, 9AM - 6PM EST.
• Proven experience in customer service or related fields is required.
• Strong multitasking and communication skills are essential.
• Emotional intelligence and adaptability are crucial for success.

Requirements

• Proven experience in customer service, retention, scheduling coordination, or complaint resolution.
• Ability to resolve customer concerns with empathy and creativity.
• Strong multitasking skills in fast-paced environments.
• Excellent verbal and written communication skills.
• High emotional intelligence for managing challenging conversations.
• Strong organizational skills and adaptability.

Benefits

• $4-$6 USD/hour compensation.
• HMO coverage after 1 year of employment.