Drug Screening Associate 1 - Remote

Overview

The Drug Screening Associate 1 is responsible for providing a world-class member experience throughout drug screening care needs, ensuring adherence to approved procedures while supporting members in a judgment-free manner.

In Short

• Provide exceptional customer service for drug screening care needs.
• Facilitate video drug screens and assess results professionally.
• Support members navigating drug screening processes.
• Educate members on drug screening options and troubleshoot barriers.
• Communicate effectively with members over various channels.
• Maintain confidentiality and comply with HIPAA guidelines.
• Demonstrate empathy and compassion in all interactions.
• Accountable for productivity and member satisfaction metrics.
• Learn and maintain knowledge of EMR and internal processes.
• Work collaboratively and independently as needed.

Requirements

• Passionate about customer service and working with diverse populations.
• Strong analytical skills.
• Preferred one or more years of healthcare experience.
• Comfortable seeking support and guidance.
• Familiarity with addiction recovery is a plus.
• Attention to detail.
• Ability to work on a team and independently.
• Exceptional communication skills.

Benefits

• 5 weeks PTO, including birthday and mental health days.
• 11 paid holidays.
• Comprehensive health, dental, pharmacy, and vision insurance.
• Company contributions to dependent premiums.
• 12 weeks paid Parental Leave after 1 year.
• 401k with matching.
• Flexible Spending Accounts (FSA).
• Flexible schedules for all employees.
• Employee assistance program.
• Opportunities for professional development.