Vendor and Outsourcing Manager - Remote

Overview

We are looking for an empathetic and strategic leader to develop and optimize our external support operations, ensuring seamless, high-quality customer service.

In Short

• Maintain high customer service standards across vendor locations.
• Monitor vendor performance and track key metrics.
• Identify and optimize outsourcing opportunities.
• Refine workflows for chat and phone support.
• Collaborate with internal stakeholders for process alignment.
• Drive performance improvements through data analysis.
• Foster strong vendor relationships.
• Ensure a customer-first approach in all operations.
• Manage external support operations efficiently.
• Contribute to a culture of service excellence.

Requirements

• Excellent communication and stakeholder management skills.
• Customer-first mindset with a passion for service.
• Hands-on and detail-oriented approach.
• Strong analytical abilities for data interpretation.
• Extensive experience in support operations management.
• Exceptional written, verbal, and visual communication skills.
• BA/BS required; MBA or graduate degree preferred.
• Fluent in English and German (min. B2 level).

Benefits

• Independent work in a dynamic, international team.
• Employee Assistance Programme - therapy and wellbeing.
• Discount on your Wolt orders.
• Flexible work options, including home office opportunities.
• Regular team-building, sports, and company events.