Vendor Manager - Remote

Overview

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

In Short

• Manage the day to day performance of our BPO partners
• Maintain relationships with our BPO and internal stakeholders
• Identify root cause and solutions for dips in performance
• Drive the planning, budget, and performance of the outsourced partner and programs
• Support and lead critical initiatives to scale existing/new support and trust & safety programs
• Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly
• Effectively work cross-functionally with a broad range of stakeholders

Requirements

• Minimum of 8 years of diverse experience in scalable operations
• Experience in operations, sales or service in a high paced ecommerce environment preferred
• Excellent communicator with strong cross-functional skills across different team members
• Ability to shift priorities quickly, while maintaining a high degree of organization and control
• Strong analytical skills, data orientation, and metrics driven operator
• Experience in project management and managing strategic projects with cross-functional teams
• Track record of driving process improvements & cost optimizations

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work