Merchant Operations Manager - Remote

Overview

We are looking for an experienced operator with a strong bias to action who loves using data to solve problems. You’ll join the Merchant Operations team, where we’re focused on improving processes and tooling to drive efficiency with the ultimate goal to give Merchants on our platform a best-in-class experience.

In Short

• Join the Merchant Operations team at Wolt.
• Focus on improving processes and tooling for merchants.
• Drive initiatives to enhance Merchant operational metrics.
• Manage projects and collaborate with product, analytics, and country teams.
• Increase merchant engagement with Wolt’s tools and resources.
• Standardize issue resolution processes for internal teams.
• Work cross-functionally with local commercial and product teams.
• 5+ years of experience in consulting, operations, or tech startups.
• Strong problem-solving and analytical skills.
• Self-starter with excellent communication skills.

Requirements

• 5+ years of experience in relevant fields.
• Strong analytical skills, with SQL knowledge a plus.
• Experience in project management and operations.
• Ability to work in fast-paced environments.
• Excellent written and verbal communication skills.
• Comfortable with data and problem-solving.
• Experience in cross-functional team collaboration.
• Result-oriented with a strong bias for action.
• Ability to manage multiple projects simultaneously.
• Reliable team player.

Benefits

• Opportunity to work in a dynamic and exciting environment.
• Chance to impact the merchant experience on a global scale.
• Collaborate with diverse teams across multiple countries.
• Access to professional development resources.
• Work with innovative products and services.
• Be part of a company committed to diversity and inclusion.
• Engage in a culture that values self-starters and entrepreneurial spirit.
• Possibility of flexible working arrangements.
• Join a rapidly growing company with global reach.
• Participate in team-building activities and events.