Merchant Operations Manager - Remote

Overview

Forage is seeking a Merchant Operations Manager with a deep understanding of government benefits programs, particularly EBT and SNAP, to drive end-to-end operational excellence, accelerate merchant onboarding, and champion customer success.

In Short

• Serve as the subject matter expert on FNS guidelines and EBT/SNAP regulations.
• Lead strategic merchant onboarding initiatives.
• Act as the primary point of contact for strategic retail partners.
• Collaborate with internal teams to enhance merchant engagement.
• Champion process improvements and streamline workflows.
• Provide hands-on support for technical integrations.
• Manage project timelines and communicate updates effectively.
• Utilize a data-driven approach to identify new initiatives.
• Drive post-launch customer success initiatives.
• Ensure compliance across all stages of the customer journey.

Requirements

• 5+ years of experience in operations, strategy, or program management.
• Ability to manage and grow relationships with large-scale accounts.
• Strong project management skills.
• Excellent communication and relationship-building skills.
• Track record of process improvement and optimization.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Base salary of $65k-95k USD + equity + benefits.
• 100% coverage for Medical, Dental, and Vision premiums.
• Remote-first work environment with onsite meeting opportunities.
• A fun and caring environment prioritizing transparency and growth.
• A talented and diverse team.