Finance Support PTP & OTC with Italian - Remote

Overview

The Finance Support PTP & OTC role involves acting as the first point of contact for internal and external customers across EMEA, handling queries related to Accounts Payable and Accounts Receivable transactions in multiple languages.

In Short

• Handle inbound calls and emails from vendors, customers, and affiliate finance teams across EMEA.
• Provide accurate information on invoice processing, payments, and billing issues.
• Log, triage, and resolve queries within agreed SLAs.
• Ensure customer interactions are logged and tracked using a case management system.
• Liaise with finance teams to resolve transactional issues.
• Assist in tracking recurring issues for continuous improvement.
• Maintain up-to-date knowledge of client policies and finance system updates.
• Support knowledge base creation and FAQs in local languages.
• Collaborate with peers across shifts for consistent service.

Requirements

• Advanced language skills in Italian & English.
• Experience in a customer service or contact center environment.
• Excellent verbal and written communication skills.
• Basic understanding of Accounts Payable and/or Accounts Receivable processes.
• Customer-focused with professional management of sensitive situations.
• Experience using ERP systems (e.g. SAP, Oracle) is a plus.
• Experience with ticketing systems or case management platforms.
• Strong organizational skills and multitasking ability.
• A team player with a proactive, solution-oriented approach.

Benefits

• Bonuses for results.
• A great office and friendly atmosphere.
• Multinational environment.
• Wide range of development and training options.