Finance Support PTP & OTC with German - Remote

Overview

The Finance Support PTP & OTC role involves acting as the first point of contact for internal and external customers across EMEA, handling queries relating to Accounts Payable (AP) and Accounts Receivable (AR) transactions in multiple languages.

In Short

• Handle inbound calls and emails from vendors, customers, and affiliate finance teams across EMEA relating to AP and AR queries.
• Provide accurate information and guidance on invoice processing, payments, billing issues, credit notes, remittances, and account reconciliations.
• Log, triage, and resolve queries within agreed SLAs with a focus on excellent customer service.
• Ensure customer interactions are logged and tracked using the case management system (e.g. PEGA).
• Liaise with the London SSC finance teams (PTP, OTC) to resolve transactional issues.
• Assist in tracking recurring issues to support continuous improvement efforts.
• Maintain up-to-date knowledge of client policies, process changes, and finance system updates.
• Support knowledge base creation and FAQs in local languages.
• Collaborate with peers across shifts and languages to ensure consistent service.

Requirements

• Advanced language skills in German & English.
• Experience in a customer service or contact center environment, ideally within a finance/BPO setting.
• Excellent verbal and written communication skills in both languages.
• Basic understanding of Accounts Payable and/or Accounts Receivable processes.
• Customer-focused with the ability to manage difficult or sensitive situations professionally.
• Experience using ERP systems (e.g. SAP, Oracle, or similar) is a plus.
• Experience working with ticketing systems or case management platforms.
• Strong organisational skills, with the ability to multitask in a fast-paced environment.
• A team player with a proactive, solution-oriented approach.

Benefits

• Bonuses for your results.
• A great office, a friendly atmosphere and a multinational environment.
• Wide range of development and training options (including soft skills and language courses).