Assistant Manager - Operations - Remote

Overview

The Assistant Manager - Operations is an entry-level supervisory role responsible for leading and motivating a team of professionals while ensuring accountability on all service delivery parameters.

In Short

• Entry level supervisory role.
• Responsible for leading and motivating a team.
• Accountable for service delivery parameters.
• Supervisory responsibilities include work allocation.
• Performance coaching and feedback.
• General day-to-day administration of professionals.
• Requires relevant experience in handling a team.
• Proficient in Spanish, upper intermediate in French and English.
• Prior customer service experience is necessary.
• Strong planning and organizing skills.

Requirements

• Experience in team handling.
• Proficient in Spanish (C2).
• Upper Intermediate in French (B2).
• Upper Intermediate in English (B2).
• Persuasive communication skills.
• Knowledge of customer service and sales processes.
• Strong etiquette and customer-focused skills.
• Result-oriented with problem-solving abilities.
• Ability to analyze data effectively.
• Working knowledge of basic systems and applications (i.e., MS Office).

Benefits

• Role clarity and professional development.
• Coaching and mentoring opportunities.
• Structured career path.
• Employee experience at the core of the organization.
• Engagement in impactful solutions for clients.