Assistant Manager - Operations - UKH - South Africa - Remote

Overview

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

In Short

• Engage and support staff to achieve all KPI’s.
• Effective coaching and performance management.
• Develop career progression through internal development programs.
• Ensure successful delivery of projects through stakeholder engagement.
• Practice due diligence in data interpretation and reporting.
• Improve team performance through insights.
• Maintain productivity by managing schedules and payroll queries.
• Experience in managing Omni-channel customer operations.
• More than 2 years’ experience in a management role.
• Good understanding of the BPO industry.

Requirements

• Grade 12 essential.
• Tertiary qualification in management preferred.
• 2 years’ experience in a contact center.
• Experience managing a team of 12-14.
• More than 2 years’ experience in the BPO sector.
• HR Process Knowledge.
• Report writing skills.
• Sound knowledge of Microsoft Office.
• Strong communication and written skills.
• Analytical thinking and problem-solving skills.

Benefits

• Role clarity and professional development.
• Structured career path.
• Engagement and celebration culture.
• Opportunity to contribute to community initiatives.