Transplant Clinic/Practice Assistant II - Remote

Overview

The Transplant Clinic/Practice Assistant II plays a vital role in supporting the clinical operations of the transplant surgery division, ensuring efficient patient care and administrative processes.

In Short

• Performs administrative and clinical functions under supervision.
• Handles scheduling and patient check-in/check-out duties.
• Manages high-volume phone lines and patient inquiries.
• Coordinates patient appointments and referrals.
• Maintains patient confidentiality and HIPAA compliance.
• Trains and orients new staff members.
• Participates in process improvement projects.
• Communicates effectively with patients and staff.
• Utilizes the Cadence scheduling system via Epic.
• Ensures accuracy in patient-related paperwork.

Requirements

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• EPIC experience preferred.
• Proficiency in Office Suite.
• Ability to manage non-routine phone calls.
• Effective written and verbal communication skills.
• Strong organizational and time management skills.
• Spanish/Haitian Creole speaking preferred.
• Understanding of office procedures and standards.
• Ability to handle confidential information discreetly.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Engagement in meaningful work that impacts patient care.
• Support for professional development and training.
• Participation in process improvement initiatives.
• Collaboration with a dedicated healthcare team.