Patient Service Representative - Outpatient Centers - Remote

Overview

The Patient Service Representative is responsible for overseeing and performing all activities related to outpatient registration and scheduling while ensuring a customer service-oriented approach.

In Short

• Coordinate outpatient registration and scheduling activities.
• Perform insurance verification and demographic intake.
• Support front office staff and assist with patient orientation.
• Maintain scheduling status and address potential issues.
• Handle administrative duties including answering phones and confirming appointments.
• Process monthly patient satisfaction questionnaires.
• Record insurance approvals in the medical record system.
• Uphold organizational values of innovation and collaboration.
• Work independently and as part of a team.
• Contribute to a diverse and inclusive workplace.

Requirements

• High school diploma required; Associate’s degree preferred.
• Two years of experience in a medical office setting preferred.
• Proficiency in computer skills and Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to prioritize work and meet deadlines.
• Attention to detail and initiative.
• Experience working with diverse populations.
• Ability to anticipate challenges and implement strategies.
• Self-directed and team-oriented.
• Commitment to high service delivery standards.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Engagement in a mission-driven organization.
• Professional development opportunities.
• Supportive team culture.
• Flexible work arrangements.