Patient Experience Navigator, Family Medicine - Remote

Overview

The Patient Experience Navigator will support the Family Medicine practice by managing patient interactions and administrative tasks, both onsite and remotely.

In Short

• Full-time position with a hybrid work model.
• Onsite responsibilities include check-in/check-out and phone support.
• Remote work involves back office administrative operations.
• Requires 2-3 years of administrative experience.
• Proficiency in MS Office and standard office procedures is necessary.
• Strong verbal and written communication skills are essential.
• Familiarity with medical terminology is preferred.
• Position involves working Monday to Friday.
• May require occasional onsite work in Watertown.
• Commitment to diversity and inclusion in the workplace.

Requirements

• High School Diploma or equivalent required.
• Trade/Technical/Vocational Diploma in a related field preferred.
• 2-3 years of administrative assistant or secretarial experience required.
• Ability to proofread and edit documents.
• Strong interpersonal skills and ability to manage time effectively.
• Proficiency with office equipment such as filing, copying, and faxing.
• Ability to use phone systems effectively.
• Ability to work in a diverse and inclusive environment.

Benefits

• Opportunity to work in a diverse and inclusive organization.
• Engagement in community service and patient care.
• Access to professional development opportunities.
• Regular work hours with a focus on work-life balance.
• Participation in a well-established healthcare system.