Patient Access Representative I - Remote

Overview

The Patient Access Representative I plays a crucial role in ensuring a smooth patient check-in and discharge process by providing excellent customer service and handling insurance verification.

In Short

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and concerns.
• Escalate complex situations to senior staff or management.
• Work in a fast-paced environment.
• Maintain strong attention to detail.

Requirements

• High School Diploma or Equivalent required.
• 1-2 years of experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Basic computer proficiency.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Support for patient care, research, and teaching.
• Regular full-time employment with scheduled hours.