Call Center / Patient Access Representative - Remote

Overview

The Call Center / Patient Access Representative will facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging, providing exceptional customer service to patients.

In Short

• Answer telephone promptly and professionally.
• Obtain and enter accurate demographic information.
• Schedule appointments and provide instructions to callers.
• Direct patients on using the intake system for New Patient forms.
• Remind callers of cancellation/no-show policy.
• Provide patient-focused service and information.
• Know when to escalate calls to higher authorities.
• Perform other job-related duties as assigned.

Requirements

• 1 year of customer service or clinical experience.
• High School diploma or GED; Associates Degree preferred.
• Reliable and trustworthy with confidential information.
• Comfortable with Microsoft Office Suite.
• Fluent in English and/or Spanish.
• Excellent organizational skills and attention to detail.

Benefits

• Medical and dental benefits.
• Employer-paid short-term and long-term disability coverage.
• Matching 401K program.
• Generous paid time off.
• Environment that celebrates continuous learning and development.