Duals Customer Service Policy Manager - Remote

Overview

The Duals Customer Service Policy Manager will oversee the knowledge management program and policy creation within the organization, ensuring compliance with CMS regulations while leading a team of professionals.

In Short

• Manage knowledge management systems and policy development.
• Lead a team in identifying knowledge gaps and developing strategies.
• Ensure compliance with CMS regulations and internal controls.
• Collaborate with various departments for policy alignment.
• Oversee the annual review of Medicare Programs’ policies.
• Design automated workflows to improve efficiency.
• Mentor customer service staff on policy implementation.
• Participate in CMS calls and audits regarding policies.
• Work closely with IT for system/tool implementation.
• Build relationships to foster a people-first organization.

Requirements

• Bachelor's degree in healthcare administration or related field.
• Minimum of 10 years of experience with Medicare policies.
• Strong knowledge of CMS regulations.
• Exceptional analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Experience in cross-functional team collaboration.
• Leadership experience in process improvement.
• Strong attention to detail.
• Ability to adapt to changing business needs.

Benefits

• Join a leading organization in healthcare.
• Opportunity to impact patient care and community service.
• Work in a collaborative and supportive environment.
• Access to continuous professional development.
• Participate in innovative healthcare solutions.
• Flexible working conditions.
• Be part of a passionate community dedicated to excellence.
• Competitive salary and benefits package.
• Contribute to groundbreaking medical discoveries.
• Work with a diverse team of professionals.