Solutions Support Engineer - Remote

Overview

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

In Short

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot and solve customer technical issues
• Identify cases that require escalation
• Create, maintain, and coordinate incident management requests
• Design and implement solutions that scale the support offering through automations
• Participate in on-call rotation for after-hours support coverage

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 5+ years of hands-on technical experience in customer support or related role
• 2+ years experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux environments
• Experience with Kubernetes and cloud computing
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner with a love of technology

Benefits

• Opportunity to work in a fast-growing startup
• Collaborate with a global team
• Make a significant impact in cloud security
• Creative freedom to think and innovate