Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be the voice and advocate of the customer within Wishpond. You will ensure your customers are getting the most value out of their investment with Wishpond. In collaboration with the Project Management Team, you will lead all retention and expansion efforts for each client.

In Short

• Own a book of business of small to medium customers.
• Drive customer relationships through a team-based approach.
• Lead retention efforts including renewals and cancellation requests.
• Assist customers with escalated issues and questions.
• Execute on Customer Success engagement model.
• Expand revenue in existing accounts through upsell opportunities.
• Monitor and improve individual performance for optimal customer experience.
• Collaborate with Product team to improve user experience.
• Help drive customer reviews and case studies.
• Other duties as assigned.

Requirements

• Minimum of 3+ years experience in a Customer Success role.
• Digital Marketing knowledge is an asset.
• Experience using Shopify is preferred.
• Self-motivated with a client-first mentality.
• Ability to work independently and collaboratively.
• Technical, analytical, and results-driven.
• Organized with strong communication skills.
• Fluent in English; knowledge of a second language is an asset.
• Willing to participate in ongoing education and training.

Benefits

• Fully remote position.
• Exciting and dynamic environment.
• Comprehensive training program.
• Competitive compensation based on experience.
• Great referral programs with incentives.
• Product discounts for personal use.
• Access to education credits program.
• Growth opportunities for personal development.
• Part of a global workforce.
• High-growth SaaS technology company.