Community Manager (Customer Experience & Ambassador Program) - Remote

Overview

Winona is one of the leading telemedicine companies providing HRT for women in menopause, seeking a Community Manager to lead customer engagement and develop brand ambassadors.

In Short

• Lead and manage customer community interactions.
• Drive engagement through valuable content and conversation.
• Moderate discussions in Facebook Group and future Circle.so community.
• Implement community guidelines and manage member interactions.
• Plan and execute an editorial calendar for community content.
• Collaborate with marketing for product-related community content.
• Identify and nurture top community contributors.
• Design and lead an Ambassador Program for engaged members.
• Facilitate virtual events and mentorship among community members.
• Track community metrics and report insights for strategy.

Requirements

• 2+ years of experience in community management or customer success.
• Empathetic communication skills with a balance of structure.
• Ability to create engaging, human-centered content.
• Experience in building community programs from scratch.
• Organized and self-directed in fast-paced environments.
• Bonus: Familiarity with Facebook Groups, Circle.so, or Slack.

Benefits

• Flexible working hours.
• Work from any location of your choice.
• Casual and fun work environment.
• Engagement activities and virtual gatherings.
• Diverse, global team.