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Customer Service Representative - KYC & Compliance - Remote

Posted Yesterday
Customer Service
Full Time
Singapore

Overview

This role involves supporting users while helping safeguard the platform through strong KYC and risk awareness in a fast-growing crypto neobank.

In Short

  • Review and verify customer onboarding applications for compliance.
  • Authenticate customer-submitted documents with attention to detail.
  • Maintain accurate records in the customer database.
  • Respond to client inquiries related to onboarding and compliance.
  • Monitor customer activity for potential red flags.
  • Support implementation of KYC/AML policies and internal controls.
  • Document and escalate potential risks and discrepancies.
  • Collaborate with Compliance, Risk, and Operations teams.

Requirements

  • 1–3 years of experience in customer support or compliance roles.
  • Experience in handling customer interactions in a high-pressure environment.
  • Familiarity with KYC/AML processes in fintech or crypto.
  • Knowledge of KYC/AML tools like SumSub or Jumio is a plus.
  • Strong attention to detail and risk awareness.
  • Ability to work independently and prioritize tasks.
  • Strong communication skills in English and Mandarin.
  • Comfortable working within Asia time zones.

Benefits

  • Opportunity to work in a fast-growing fintech environment.
  • Be part of a team redefining the future of finance.
  • Engage in a role that combines customer support and compliance.
  • Work in a dynamic and innovative workplace.
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Windranger Labs

Windranger Labs is the parent company of Game7, a leading player in the Web3 Gaming space. Game7 is dedicated to transforming financial speculation into engaging, skill-based gameplay, making financial markets more accessible and enjoyable for users. With a focus on grants, investments, and engineering support, Game7 aims to redefine how individuals interact with financial markets through gamification. The company is well-funded, having raised $60 million to date, and boasts a passionate team of over 40 members committed to innovating the intersection of finance and gaming.

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