Customer Service Representative - KYC & Compliance - Remote

Overview

This role involves supporting users while helping safeguard the platform through strong KYC and risk awareness in a fast-growing crypto neobank.

In Short

• Review and verify customer onboarding applications for compliance.
• Authenticate customer-submitted documents with attention to detail.
• Maintain accurate records in the customer database.
• Respond to client inquiries related to onboarding and compliance.
• Monitor customer activity for potential red flags.
• Support implementation of KYC/AML policies and internal controls.
• Document and escalate potential risks and discrepancies.
• Collaborate with Compliance, Risk, and Operations teams.

Requirements

• 1–3 years of experience in customer support or compliance roles.
• Experience in handling customer interactions in a high-pressure environment.
• Familiarity with KYC/AML processes in fintech or crypto.
• Knowledge of KYC/AML tools like SumSub or Jumio is a plus.
• Strong attention to detail and risk awareness.
• Ability to work independently and prioritize tasks.
• Strong communication skills in English and Mandarin.
• Comfortable working within Asia time zones.

Benefits

• Opportunity to work in a fast-growing fintech environment.
• Be part of a team redefining the future of finance.
• Engage in a role that combines customer support and compliance.
• Work in a dynamic and innovative workplace.