Contact Center Specialist - Remote

Overview

As a Contact Center Specialist at Wider Circle’s remote contact center, you will play a crucial role in connecting with current and potential members and to promote our programs. This entry-level position is ideal for individuals with strong verbal communication skills, a friendly demeanor, and a passion for helping others. Sales and customer service experience are a plus but not required. We will provide comprehensive training to ensure your success.

In Short

• Conduct outbound calls to prospective members, introducing them to our programs.
• Build rapport with members to understand their needs and effectively communicate our value propositions.
• Provide excellent customer service by responding to questions and concerns in a professional manner.
• Accurately document member interactions and update records in the outreach center database.
• Meet or exceed daily and monthly call targets and performance metrics.
• Collaborate with team members and supervisors to refine engagement techniques and strategies.
• Participate in training sessions to stay updated on product knowledge and call center best practices.

Requirements

• Strong verbal communication skills.
• Friendly demeanor and passion for helping others.
• Sales and customer service experience (preferred but not required).
• Ability to meet call targets and performance metrics.
• Willingness to participate in training sessions.

Benefits

• Comprehensive training provided.
• Opportunity to make a positive impact on community health.
• Collaborative team environment.