HR Contact Center Specialist - Remote

Overview

We are seeking a detail-oriented and proactive HR Contact Center Specialist to join our team on a fixed-term basis (9-month contract). The ideal candidate will be responsible for addressing team backlogs and ensuring operational stability, contributing to daily operations' smooth and efficient functioning.

In Short

• Review, prioritize, and resolve backlog items.
• Identify and address areas of instability within processes.
• Collaborate with cross-functional teams.
• Maintain detailed records of backlog items and resolutions.
• Provide regular updates on backlog status to management.
• First-line support for HR questions from employees and managers.
• Expert user of Workday and other HR systems.
• Document calls and code for reporting purposes.
• Provide accurate resolutions through multiple channels.
• Recommend process improvements for efficiency.

Requirements

• 2+ years of related experience in HR Contact Center.
• 1 to 3 years of experience in a BPO environment.
• Bachelor's degree preferred.
• Open to fresh graduates with excellent communication skills.
• Amenable to a fixed-term employment for 9 months.
• Willing to work in a Hybrid set-up (3x a week onsite).
• Amenable to work on a Night shift schedule.
• Amenable to work on-site in Taguig.

Benefits

• Join a top workplace committed to sustainability.
• Opportunities for collaboration and making a difference.
• Recognition programs for employee achievements.