211 Contact Center Specialist - Remote

Overview

The 211 Contact Center Specialist will provide essential information and referrals to individuals seeking assistance through a 24/7 call center, demonstrating compassion and problem-solving skills to help clients access needed services.

In Short

• Field calls, chats, and texts from individuals needing assistance.
• Provide problem-solving support and link callers to community resources.
• Document communications for continuity and follow-up.
• Work with local agencies to identify service gaps.
• Assist individuals experiencing crises with emotional support and referrals.
• Hybrid work environment with 24/7 coverage.
• Competitive pay with additional differentials for language skills.
• On-the-job training and professional growth opportunities.
• Supportive and inclusive company culture.
• Paid Time Off and 401(k) contributions.

Requirements

• High School diploma or GED; A.S. with 5 years or B.A./B.S. with 1 year of experience in Human Services.
• Experience in crisis intervention or social services preferred.
• Customer service experience is beneficial.
• New graduates with relevant internship experience may apply.

Benefits

• 5% 401(k) contribution.
• Paid Time Off accrued immediately.
• 13 paid holidays per year.
• Supportive and inclusive work environment.
• Opportunities for professional growth.