211 Contact Center Specialist - Crisis and Information Referral - Remote

Overview

The 211 Contact Center Specialist will serve as the first line of help to youth and adults experiencing crises, providing emotional support, information, and referrals. This role is essential in staffing a 24/7 crisis call center and assisting those in need.

In Short

• Field calls, chats, and texts from individuals in crisis.
• Provide problem-solving support and link callers with resources.
• Document communications for continuity and follow-up.
• Work in a hybrid environment, combining remote and in-office work.
• Competitive pay with a signing bonus for crisis positions.
• On-the-job training and professional growth opportunities.
• Supportive and inclusive company culture.
• Accrue paid time off immediately.
• 13 paid holidays per year.
• Opportunity to work with local social service agencies.

Requirements

• High school diploma or GED; A.S. or B.A./B.S. preferred with relevant experience.
• Experience in crisis intervention or human services.
• Customer service or call center experience is beneficial.
• Empathy and strong communication skills are essential.

Benefits

• 5% 401(k) contribution.
• Paid Time Off starting immediately.
• Competitive salary with shift differentials.
• Professional development opportunities.
• Supportive work environment.