Business Assistant (Retail Operations) - Remote

Overview

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Retail Operations Coordinator to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused.

In Short

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes.
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Requirements

• Detail-oriented with strong organizational skills.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills.
• Experience in retail operations or customer service.
• Proficient in using scheduling and reporting tools.
• Strong problem-solving abilities.
• Ability to work collaboratively in a team setting.
• Familiarity with e-bike products is a plus.

Benefits

• Opportunity for career growth and development.
• Dynamic work environment.
• Employee discounts on products.
• Health and wellness programs.
• Flexible working arrangements.