Training Manager, Trust & Risk - Remote

Overview

The Training Manager for the Trust & Risk team will be responsible for deeply understanding the skills required to thrive in our front line agent teams, executing a strategic approach to building those skills at pace and scale, and constantly evaluating where training tactics are succeeding or lagging.

In Short

• Design and implement comprehensive training framework for the Trust & Risk team.
• Drive a strategic transformation in our training function.
• Lead onboarding and training sessions for new hires.
• Work with QA, Policy, and Ops teams to identify knowledge gaps.
• Build and manage project plans for training rollouts.
• Develop and implement KPIs to assess training effectiveness.
• Partner with Vendor Management teams for consistent learning development.
• Build a centralized training repository for learning materials.
• Leverage LMS tools and AI-driven training solutions.

Requirements

• 7+ years of experience in training program management or L&D.
• Strong focus on internal customers' needs and satisfaction.
• Player-coach mindset comfortable with executing and developing strategies.
• Familiarity with working with diverse customer support organizations.
• Understanding of industry learning trends and adult learning theory.
• Experience developing training in various delivery modalities.
• Knowledge of Learning Management Systems, Zendesk, and data platforms.
• Experience in startups or e-commerce preferred.
• Ability to adapt well to fast-paced environments.
• Flexibility to occasionally work shifts and outside standard schedule.

Benefits

• Flexible Time off Policy and Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support with allowances.
• Care benefits including wellness and childcare allowances.
• Retirement plans with employer match.
• Monthly allowance to use the Whatnot app.
• 16 weeks of paid parental leave.