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Social Support & Insights Associate - Remote

Posted 12 weeks ago
Customer Service
Full Time
United States
$100,000 - $110,000/year

Overview

As the Social Support & Insights Associate on the Communications Team, you will represent the voice of our users, playing a critical role in managing Whatnot's brand and reputation across social media.

In Short

  • Proactively respond to customer inquiries across social media channels.
  • Identify sentiment trends and root causes of customer issues.
  • Assist in compiling reports on key metrics.
  • Participate in customer education projects.
  • Collaborate with cross-functional teams for timely solutions.

Requirements

  • 4+ years of overall customer support experience.
  • 3 years in social media support.
  • Excellent written communication skills.
  • Experience in data analysis and reporting.
  • Strong empathy for customer perspectives.
  • Ability to prioritize tasks in a fast-paced environment.
  • Proactive in a small team environment.
  • Familiarity with social media management tools.
  • Able to work cross-functionally with various teams.

Benefits

  • Flexible Time off Policy and Company-wide Holidays.
  • Health Insurance options including Medical, Dental, Vision.
  • Work From Home Support with allowances.
  • Care benefits including food and wellness allowances.
  • Retirement plans with employer match.
  • Monthly allowance to use the app.
  • 16 weeks of paid parental leave.
Whatnot logo

Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe, dedicated to revolutionizing ecommerce by merging community, shopping, and entertainment. With a focus on live auctions across various categories, including fashion, beauty, electronics, and collectibles, Whatnot caters to a diverse audience. The company operates as a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany, and is recognized as one of the fastest-growing marketplaces. Whatnot values innovation and is actively seeking forward-thinking problem solvers to join its dynamic team.

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