Customer Service Agent B2B (all genders) - Remote

Overview

As a Customer Service Agent B2B, you will be a key part of an experienced team responsible for supporting exciting projects and ensuring our product reaches parking areas.

In Short

• Support Customer Success Managers with client inquiries via phone and email.
• Proactively contribute to product improvement and service quality optimization.
• Collaborate closely with teams in Customer Care, Technical Implementation, Business Development, Engineering, and Product.
• Have a commercial training background with practical experience in customer support.
• Exhibit strong communication skills, able to convey complex information clearly.
• Demonstrate empathy and a desire to understand customer situations.
• Maintain composure in challenging situations and enjoy organizing and optimizing processes.
• Possess C2 level German and good English skills; additional languages are a plus.

Requirements

• Commercial training completed.
• Experience in customer support.
• Strong communication skills.
• Empathy for customer needs.
• Analytical thinking and efficiency.
• C2 level German and good English; other languages are advantageous.

Benefits

• Flexibility and responsibility with a hybrid work model.
• Mobility options with bike leasing or travel cost subsidies.
• Ownership of your area and KPIs.
• Job security and stability in a sustainable growth environment.
• Team culture with networking opportunities and events.
• Monthly meal allowance for remote work comfort.
• Access to health and wellness facilities nationwide.
• High-quality equipment for optimal work comfort.
• Casual dress code based on personal comfort.