Partner Experience Manager - Remote

Overview

The Partner Experience Manager plays a pivotal role in Welocalize’s success by owning relationships with our most valuable asset: our global community of linguistic partners. This role is critical to ensure the best resources choose to work with Welocalize and want to stay.

In Short

• Serve as the main point of contact for a portfolio of patent & legal linguistic partners.
• Conduct regular business reviews to understand partner goals.
• Ensure a smooth partner journey after onboarding.
• Collaborate with Quality and Squad Leaders to interpret performance trends.
• Own rate alignment to market rates and buy rate strategy.
• Drive engagement programs tailored for legal and patent linguists.
• Act as a key resource to Language Services, Quality, and Delivery teams.
• Participate in rate and resourcing discussions tied to RFPs.
• Foster two-way communication with partners.
• Execute strategy with consistency and empathy.

Requirements

• 3–5+ years in partner management or localization operations.
• 2+ years experience in patent or legal environments.
• Familiarity with legal terminology and intellectual property workflows.
• Proven track record in managing freelance/partner relationships.
• Experience in global partner networks and cultural intelligence.
• Strong communication and negotiation skills.
• Commercially astute with a data-driven approach.

Benefits

• Opportunity to work with a trusted global transformation partner.
• Engagement with a diverse community of linguistic partners.
• Support for professional growth and development.
• Work in a collaborative and innovative environment.
• Flexible work arrangements.