Partner Experience Manager - Remote

Overview

The Partner Experience Manager will be responsible for ensuring partner satisfaction, retention, and loyalty, while managing accounts and contracts effectively.

In Short

• Manage partner renewals and identify upgrade opportunities.
• Act as the Voice of the Partners, collaborating with sales and delivery teams.
• Mitigate risks and create action plans to prevent partner churn.
• Maintain up-to-date partner account records and data hygiene.
• 2-3 years experience in Account Management and Customer Success required.
• Strong communication and negotiation skills are preferred.
• Experience with CRM systems, preferably HubSpot.
• Identify opportunities for cross-sells and upsells.
• Flexible working hours and remote work available.
• Unlimited vacation and various employee benefits offered.

Requirements

• 2-3 years experience in Account Management.
• 2-3 years experience in Customer Success.
• 2-3 years experience with Project Management.
• Familiarity with Google Sheets and CRM systems.
• Strong communication and negotiation skills.
• Ability to identify and execute client renewals.
• Experience in forecasting is desired.

Benefits

• Remote work from anywhere.
• Health, Dental, and Vision insurance mostly covered.
• 401k Plan with matching contributions.
• Unlimited vacation and company holidays.
• Last Friday of every month off for rest.
• Office stipend for setup reimbursement.
• Flexible working hours.
• Fastest growing HubSpot partner with rapid growth opportunities.