Patient Experience Manager - Remote

Overview

The Patient Experience Manager is responsible for managing the implementation of a patient experience strategy that supports the organization's mission, values, and goals. This role oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions.

In Short

• Design, implement, and manage patient surveys to gather feedback on various aspects of the patient experience.
• Ensure surveys are distributed effectively and responses are collected and analyzed in a timely manner.
• Use survey data to generate actionable insights and reports for leadership and relevant departments.
• Collaborate with cross-functional teams to develop and implement strategies to enhance patient satisfaction and loyalty.
• Monitor the impact of implemented strategies and adjust as necessary to achieve desired outcomes.
• Manage the organization's online reputation by monitoring and responding to patient reviews.
• Develop and execute strategies to encourage positive patient reviews and address negative feedback constructively.
• Track and report on reputation metrics to inform ongoing reputation management efforts.
• Develop marketing and educational materials that support patient experience initiatives.
• Demonstrate excellent guest service to internal team members and patients.

Requirements

• Bachelor's degree in healthcare administration, marketing, business, or a related field.
• 5+ years of experience in a healthcare setting.
• Proven experience in patient experiences management or a related role.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using survey tools and reputation management platforms.
• Knowledge of patient satisfaction metrics and methodologies.
• Ability to work independently in a fast-paced environment.

Benefits

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short-Term Disability coverage
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs
• Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more